Unwritten Social Rules
Refund Policy
Last updated: 26 July 2026
Company: Mane Mentis Ltd (Company No. 16732668)
Part 1 — 21-Day Refund Promise
21-day no-questions-asked refund from date of purchase, for all customers.
Some clients notice discomfort partway through the programme — this is common in personal development work generally. This policy does not require you to continue for any reason, and the refund window above applies regardless of when or why you decide to request it.
Request refunds here: Contact us here
Part 2 — Statutory Cancellation Right
Statutory cancellation: you have 14 days from the day of the contract to cancel under the Consumer Contracts Regulations 2013. Because our refund promise (21 days, no questions) is longer and broader, it will almost always be the better route — but the statutory right exists and this policy does not reduce it. Where you consented to a volume being released within the 14 days, the statutory right ends for that volume on release; the 21-day promise still covers it.
Part 3 — Our Right to Cancel
We may cancel your programme at any time, at our discretion, and issue you a full refund of all amounts paid — regardless of how much of the programme has already been delivered or how many coaching calls have taken place.
We would use this right in situations such as: a mutual sense that the programme isn't the right fit, conduct that breaches the Terms & Conditions, or any other circumstance where we judge it's fairest to end the arrangement and return your money in full.
This is separate from, and does not reduce, any refund right you have under Parts 1 and 2. It exists to give both parties an honest way to end the arrangement if it isn't working, without dispute.
Part 4 — Refund Processing
All approved refunds are processed within 14 days of your refund request, to your original payment method.
Your Consumer Rights
Nothing in this policy affects your statutory consumer rights under UK law.
