Unwritten Social Rules
Terms & Conditions
Last updated: 26 July 2026
Company: Mane Mentis Ltd (Company No. 16732668)
Contact: Contact us here
1. Acceptance of Terms
These Terms apply when you confirm your acceptance in writing (email is fine) and pay the fee or the first instalment.
You must be 18 or older to purchase.
2. What You're Buying
Access to the "Unwritten Social Rules" programme, comprising:
- Four volumes of text-based course content, exercises, and supplementary materials, delivered via Google Drive
- Six 1:1 coaching calls of 45 minutes with the founder, delivered via Google Meet, scheduled per Section 9a
"Direct access" means you can email the founder at any time between calls and will receive a reply within 48 hours.
Course content may be updated or improved over time. Updates will maintain or enhance the value of your purchase. We will not remove substantial sections or fundamentally change the programme you purchased.
This is educational and coaching content only. Not therapy, medical advice, psychological treatment, or professional counselling. See Section 5 for details.
2a. Fee & Payment
The fee is £700, payable either in full on acceptance or in two instalments of £350 — the first on acceptance, the second four weeks later.
Payment is taken via the payment link provided at signing. If the second instalment fails or is not received when due, we will contact you before taking any further action; continued non-payment may result in coaching calls being paused until payment is received.
The fee is for the full programme as described in Section 2, regardless of how it is split across instalments. Your refund rights are set out separately in our Refund Policy and are not affected by the instalment structure.
3. Your Licence (What You Can Do)
You receive a personal, non-transferable, non-exclusive licence to:
- Access and view the course content
- Attend your six 1:1 coaching calls
- Complete exercises for your personal development
- Take notes in your private notebook
Licence is for your personal use only. You may not share your account access or call access with others.
4. Restrictions (What You Cannot Do)
You may NOT:
- Copy, reproduce, or distribute course content to third parties (including screenshots, PDFs, or transcriptions)
- Record, transcribe, or distribute coaching calls beyond what's permitted under Section 9b (Recording Consent)
- Share your login credentials or call links with others
- Resell, licence, or commercially exploit the content
- Create derivative works or courses for commercial purposes based on our content
- Post course content on social media, forums, or other public platforms
- Use content for commercial training or consulting purposes
These restrictions survive refund, cancellation or termination.
5. Educational Content Disclaimer
This programme is NOT:
- Therapy or mental health treatment
- Medical, psychological, or professional advice
- A substitute for professional help
- Guaranteed to produce specific results
This programme IS:
- Educational content and coaching based on the founder's personal experience and methodology
- General information about social skills and behaviour, applied to your individual situation during coaching calls
- Designed to help you develop your own insights
This programme is educational coaching built from the founder's own experience of late-diagnosed ADHD. It is designed to move your read of social interactions from afterwards to during — the sequence described in the programme materials. It was built for people whose pattern matches the founder's own and is offered on that basis: it does not work for everyone. What it produces for you will depend on your circumstances and the work you put in. No outcome is promised or guaranteed. It is not therapy, medical or psychological advice, or a substitute for professional care.
Your results will vary based on your situation, effort, and how you apply the methods.
If you need professional help: consult a licensed therapist, psychologist, or medical professional. Coaching calls are not a substitute for, and do not replace, clinical care you are already receiving.
If anything you raise on a call suggests you or someone else may be at serious risk, we will say so plainly and point you to appropriate professional support; this programme cannot hold that role.
5a. Confidentiality
Anything you share with us during coaching calls or in written communication is kept confidential and will not be disclosed to any third party, except where you have separately consented (see Section 9b, pattern-analysis use) or where we are required to disclose it by law, or where we reasonably believe disclosure is necessary to protect you or another person from serious harm, in which case we will tell you first wherever possible.
Likewise, any non-public materials, methods, or business information we share with you as part of the programme are for your personal use only and should not be disclosed to third parties — this is in addition to, not instead of, the intellectual property restrictions in Section 4.
This confidentiality obligation continues after the programme ends.
6. Intellectual Property
All course content is owned by Mane Mentis Ltd and protected by UK and international copyright law.
All course names, titles, and branding are proprietary to Mane Mentis Ltd and protected by UK copyright law.
Violation of copyright may result in immediate account and programme termination. If we terminate for a serious breach, your access ends and no further volumes or calls are provided. We will refund the fee less a reasonable amount reflecting what has already been delivered. Nothing in this section affects your statutory rights or the Refund Policy's 21-day promise, which applies regardless.
We may also pursue legal action for damages.
7. Account Termination
We reserve the right to terminate your access if you:
- Violate these Terms & Conditions
- Share or distribute course content or call recordings
- Engage in abusive behaviour toward staff or other customers
We will notify you by email before terminating access, except in cases of serious violation (content theft, abusive behaviour toward staff or other customers). You may appeal termination decisions by contacting us within 14 days.
If we terminate for a serious breach, your access ends and no further volumes or calls are provided. We will refund the fee less a reasonable amount reflecting what has already been delivered. Nothing in this section affects your statutory rights or the Refund Policy's 21-day promise, which applies regardless. Standard refund policy applies to voluntary cancellations.
8. Limitation of Liability
To the maximum extent permitted by UK law:
Mane Mentis Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the programme, including but not limited to:
- Lost opportunities or income
- Relationship outcomes
- Emotional distress
- Decisions made based on course content or coaching calls
Our total liability is limited to the amount you paid for the programme. This limit does not affect your rights under Section 10 for defective digital content.
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under UK law
9. Delivery, Platform & Calls
9a. Scheduling & Rescheduling
Coaching calls are held on Thursdays only, between 2pm and 6pm UK time. Your programme start date is the date of your first call. Your six calls are scheduled weekly across the six weeks following that date.
If you need to reschedule a call, please give at least 48 hours' notice. Each call may be rescheduled once as of right, to the next available Thursday slot.
If you miss a call without notice, or need to move one at shorter notice, we will offer you the next available slot where we reasonably can. We are not obliged to do so more than once, and repeated short-notice changes may mean a call cannot be replaced.
Because calls are held on one day each week, your six calls must be taken within ten weeks of your programme start date. Any call not taken within that period is no longer available, and the fee is not refundable in respect of it. We may extend this period at our discretion.
If we need to reschedule a call (illness, emergency, or similar), we will offer the earliest mutual availability and your ten-week period will be extended by the length of the delay. No penalty or compensation applies either way.
9b. Recording Consent
Coaching calls may be recorded for your reference and for quality/training purposes. Recording will only happen with the verbal or written agreement of everyone on the call, given at or before the start of that call. This applies regardless of where you are joining from, including US states that require agreement from all parties to a call (such as California, Florida, and Washington). Where the law of the place you join from requires everyone on a call to agree to recording, we will ask for your spoken agreement at the start of each recorded call, on the recording.
Recordings are stored securely, used only for the purposes stated here, and not shared with third parties without your consent. You may withdraw consent to future recordings at any time by telling us in writing. See our Privacy Policy for how long recordings are retained and how to request deletion.
Separately, we may use an AI note-taking tool during calls to identify recurring themes and pain points across clients, in order to improve the programme and inform future products. Only patterns and non-identifying observations are used for this purpose — never your name, personal details, or anything you've shared that isn't directly about applying the programme's methods. This reduces, but does not remove, the chance you could be identified from these notes given our small client numbers — see our Privacy Policy for how we treat and protect them. This is a separate consent from the recording consent above, and you may decline it without affecting your place on the programme. Video recordings are kept for 30 days, a copy is sent to you, and they are then deleted.
9c. Platform Availability
We provide the text-based course content via Google Drive and coaching calls via Google Meet. While we make reasonable efforts to ensure continuous access:
- We are not liable for platform downtime beyond our control
- Extended platform failure (30+ consecutive days affecting course content access) entitles you to a pro-rata refund for lost access
- If we change platforms, we will migrate your access at no additional cost, and will not reduce the number or length of coaching calls owed to you as a result
10. Refunds & Cancellations
See our separate Refund Policy for details, including the 21-day refund promise and your 14-day statutory cancellation right.
Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
11. Privacy & Data
See our separate Privacy Policy for how we handle your data, including call recordings and any health-related information disclosed during coaching calls.
We comply with UK GDPR and are registered with the ICO (Registration: ZC026746).
12. Changes to These Terms
We may update these Terms for future rounds at any time. For a programme already underway, we will only make changes required by law or that do not disadvantage you.
13. Governing Law & Jurisdiction
These Terms are governed by English law. If you are a consumer, you may bring proceedings in England and Wales or in the courts of the country where you live, and nothing in these Terms takes away protections given to you by mandatory law where you live.
14. Contact Us
Questions about these Terms? Contact us here
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
16. Entire Agreement
These Terms, together with our Refund Policy and Privacy Policy, set out the arrangement between you and Mane Mentis Ltd. Anything we told you in writing about the programme before you bought it forms part of the contract, as the Consumer Rights Act 2015 provides, and nothing in these Terms excludes it.
