Unwritten Social Rules
Complaints
Last updated: 4 September 2026
Company: Mane Mentis Ltd (Company No. 16732668), trading as Unwritten Social Rules
How to raise a complaint
If anything about your purchase falls short, tell us: reply to your receipt email, email write@unwrittensocialrules.com, or use the contact form. We aim to acknowledge a complaint within 2 working days and respond in full within 14 days.
Whatever the outcome, our 21-day refund promise and your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain available to you. See the Refund Policy.
Alternative dispute resolution
We do not currently participate in an alternative dispute resolution scheme, and we are not obliged to use one. If we cannot resolve your complaint, we will tell you so in writing and name an approved alternative dispute resolution body, although we are not obliged to use it. You are free to pursue the matter through the UK courts, or through the courts of the country where you live, at any time.
Policies
